The digital layer of your service agreement
A SaaS platform that ties a facility's service, security and energy into one system. Instead of reacting to what has already broken, you manage what might break — and what it costs.
1
screen for the facility's entire technical infrastructure
10–30%
typical energy cost reduction after monitoring is deployed
24/7
system monitoring and ticket intake
0
lock-in to a single manufacturer — open systems
Most tools on the market handle either service or energy. NESS Service Platform combines both in one system — and builds its edge on that combination.
SLA, tickets and alarms analysed together with data from EMS, PV, battery storage and EV chargers. The system simultaneously sees contracted power, current consumption, panel production, storage state and every active alarm — and answers three questions: is the facility operating safely, where is risk rising, and what will lower energy costs.
An alarm from the BMS, fire or energy system automatically creates a service ticket and reaches a technician — often before anyone in the facility notices the problem. Service stops being firefighting and becomes managing risk before it turns into a failure.
Every device has a digital technical passport: type, manufacturer, serial number, operating status, alarm history and documentation. All the knowledge about the facility in one place, not in binders and individual heads — available at once, even when the service team changes.
Response and repair times are counted by the system, and the client sees the status of every ticket and the SLA live in the portal. The service agreement stops being a promise — it becomes a document verifiable at any moment, not at month-end on the basis of assurances.
The platform is not a set of separate modules — all the information forms one facility-management ecosystem, built around the structure: facility → systems → devices → alarms → tickets → reports.
A dashboard with the key information in real time, and a card for each facility from which you manage its entire technical infrastructure.
Full handling of technical events and service works — from an automatic alarm, through the ticket and the technician's work, to service-quality control.
The facility's energy-management centre — monitoring and historical analysis of consumption and production, with features that lower the bills.
Ready-made reports for the client and management, and a rich permissions model — one platform for many facilities and many clients.
A platform designed for the requirements placed on critical systems — with a full audit trail and support for applicable regulations.
An architecture prepared for integration with technical systems and IoT devices, and for development towards central event management.
Some integrations and the PSIM functions are developed together with our first clients — we match the deployment scope to the facility's real needs, not to hypothetical scenarios.
One screen with all alarms and events instead of several independent systems.
A full picture of the facility's technical condition, costs and service quality in one place.
Control of OPEX, energy use and operating risk, plus data ready for ESG reporting.
Visibility into their own facility, ticket status and SLA live — around the clock.
Book a 30-minute working demo — we will show the platform and initially map which modules make sense for your facility.