Inspections, maintenance and fault removal — under an SLA agreement with concrete deadlines, not declarations. Also for installations we did not build.
24/7
fault reporting — around the clock, all year
1
agreement covers electrical, ICT, security and BMS
100%
of interventions closed with a report: cause, repair, recommendations
0
overdue inspections — NESS keeps the schedule, not you
The agreement defines response and repair times — and NESS Service Platform counts them down. You see the status of every ticket and the SLA live in the client portal: you hold us to facts, not promises.
Electrical, ICT, security, BMS and energy — including installations built by others — under one agreement and in one NESS Service Platform database. Every device has its card, status and history, and you have one place instead of five service providers.
NESS Service Platform monitors the connected systems: BMS, fire, energy. An alarm creates a service ticket on its own and reaches a technician — often before anyone in the facility notices. Service stops being a reaction and becomes prevention.
Every intervention ends with a report in the app: cause, work performed, recommendations. Each month you receive a report on alarms, SLA and energy indicators, and the complete service history tells you what to replace before it fails.
NESS Service Platform combines what usually runs separately on the market: ticket handling and SLA control with facility energy management — PV production, battery storage and EV chargers. The system continuously compares contracted power, consumption, installation condition and active alarms, answering three questions: is the facility running safely, where is risk growing, and what will cut energy costs. Instead of reacting to what has already failed, you manage what is about to fail — and what it costs. You see the results in monthly reports: infrastructure availability, SLA status, operating costs and data ready for ESG reporting.
Installation condition, documentation, the facility's critical points.
Scope, failure categories, response and repair times — matched to the facility.
Scheduled inspections, upkeep, ticket handling.
A report after every intervention, a quarterly review and recommendations.
Production continuity — priority response times and parts in stock.
One service partner for the entire technical infrastructure.
Inspections compliant with regulations, without downtime that disturbs tenants.
We will prepare a maintenance offer after a free audit of your facility.